London's Art Seen Terms and Conditions
1. Bookings
These terms constitute the entire agreement and understanding between you and London's Art Seen. Your booking once accepted and confirmed in writing to you, represents a contract between all persons named on the booking and London's Art Seen. In circumstances where London's Art Seen operate within Galleries and other institutions all persons will also be subject to those institution's terms and conditions of entry.
2. Price and Payment
Prices are valid as published on the London's Art Seen website and may change without prior notice. Once a Customer has booked a tour with London's Art Seen , the Customer will not be required to pay any difference in the event of a price increase and London's Art Seen will not refund the balance of any price reduction. When payment is made you will receive confirmation of your reservation. Payment must be made in advance of the tour. For bespoke tours, payment must be made 2 weeks prior to the tour date. Details of cancellation charges that apply are outlined below.
3. Cancellation
You or any member of your party may cancel your booking or part of it once it has been confirmed but the cancellation will, unless otherwise agreed, only be valid if made in writing to London's Art Seen via email to bryony@londonsartseen
The following cancellation charges apply:
A full refund will be made if London's Art Seen is informed at least 72 hours before the tour date.
If the tour is cancelled within 72 hours of the tour date then no refund will be granted.
Our Cancellation Rights:
We reserve the right in any circumstances to cancel your booking. In the unlikely event of London's Art Seen cancelling an event we will return to you all money you have paid to us, or if possible we will offer you an alternative date or tour.
4. Alterations
We reserve the right to make alterations to your booking if necessary. If alteration is necessary we will inform you as soon as is reasonably possible. A major change is one that involves a material change to the advertised tour time by more than 2 hours, or at a different location. When a major change occurs, provided it does not arise from circumstances amounting to force majeure, you will have the choice of either accepting the change of arrangements or cancelling your booking.
5. Complaints
In the unlikely event that you experience any problems, you should report the matter to London's Art Seen within two months of tour date.
6. General Conditions
6.1 Withdrawal
We may at our discretion require a person to withdraw from any tour if we deem their conduct to be offensive or to cause annoyance to others and we shall have no further liability for these persons. No refunds will be offered in these circumstances.
6.2 Latecomers
Customers are advised that they must attend tours at the start time and location stated by London's Art Seen. Tours are unable to wait for latecomers and we always endeavour to start punctually. No refunds will be offered in these circumstances.
6.3 Special Needs or Requirements
Please note tours often involve some walking so please contact us in advance if this could be an issue. It is important that we are informed at the time of booking if there are any special needs or requirements.
6.4 Accident, Loss or Inconvenience
We accept no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employee's negligence, in which case our liability is limited to a maximum of the tour cost.
Each customer and tour attendee is responsible for maintaining their own safety at all times.
6.5 Third parties
A person who is not a party to these terms shall not have any rights under or in connection with them.
6.6 Governing Law
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
6.7 Confirmation of order
By ordering a tour or any other product you accept our terms and conditions. These terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions before ordering products in case of any changes.
6.8 Order information
You are responsible for the input and accuracy of order information.
6.9 Data Protection
Your information will not be available to other companies; we will keep a record of your details in order to fulfil your order. We may use these details to contact you in connection with your order.